Help

Check the inbox and spam folder of the email you paid with. Then use Find my tickets: it sends your ticket links to that address again. Your order page shows them too.

Refunds are decided by the event’s organiser, and their policy is on the event page. Ask them from your order page or ticket email. When a refund is made, the money goes back to the card you paid with and the ticket stops working.

If the organiser allows it, your ticket page has a Transfer option. The new holder gets their own ticket, and your old code stops working.

Nothing is taken when a payment fails. Your tickets stay held while the timer on the checkout runs, so you can try again with the same card or another.

Turn your screen brightness up and hold your phone still. Door staff can also find your ticket by your name or the ticket reference. A refunded or transferred ticket no longer admits.

Access information is on the event page when the organiser has added it. For anything else, ask the organiser before the event.

The organiser’s name and contact details are on the event page and in your ticket email. Questions about the event itself go to them.

Create event is one screen: name, artwork, venue, date and time, price and capacity. Everything else waits under Advanced options.

Add as many as you need (early bird, standard, VIP, free), each with its own price, quantity and sales dates.

Open Check-in on any phone. Each ticket admits once, and a second scan shows it was already used. Door staff see only what their role allows.

Orders lists every sale, searchable by name, email or reference. From an order you can resend tickets, correct an email or refund.

Buyers pay by card through Stripe, and the money goes to your own Stripe account. You choose whether the booking fee is passed on to buyers or absorbed. MOO’s fees are on Pricing.

Every order keeps the link that brought the buyer: UTM tags and Meta or Google click ids. Reporting → Sales by source shows which campaigns sell.